Yampa, a Paris-based startup specialising in autonomous AI brokers for customer support, has efficiently raised €3 million in a seed funding spherical.
The spherical was led by world tech funding agency Partech, with participation from enterprise course of outsourcing (BPO) specialists and distinguished enterprise angels akin to Arthur Waller, Co-founder of Pennylane, and Guillaume Desloges, Co-founder of Alma.
“Our mission is to supply corporations with autonomous AI brokers, obtainable 24/7, able to conversing naturally with their purchasers whereas immediately resolving their requests, even probably the most advanced ones,” feedback Marin Huet, CEO of Yampa. “Our goal is to rework customer support right into a progress driver and an engine of innovation.”
Based in March 2024 by Marin Huet, Baptiste Saintot and Patrice Mazoyer, Yampa’s mission is to revolutionise customer support operations utilizing their AI know-how. The corporate’s autonomous brokers intention to supply round the clock, seamless buyer interactions throughout a number of communication channels, together with calls, emails, and chatbots, whereas supporting quite a few languages. These brokers autonomously handle buyer requests, from understanding queries to resolving points or escalating advanced circumstances to crew members.
Eight months in, this funding marks a milestone for Yampa, enabling the corporate to speed up the deployment of its know-how to assist companies enhance the standard of their customer support whereas optimising operational budgets.
Yampa’s options have reportedly delivered a 50% autonomous decision charge for technical hotline tickets, a 30% productiveness improve for multilingual e mail administration, and ensured that 100% of calls are answered immediately always. This monitor document highlights the potential effectiveness and scalability of the know-how.
Central to Yampa’s providing is its proprietary orchestration platform, Y.core. This safe and versatile system integrates with main buyer relationship administration (CRM) instruments akin to Salesforce, Zendesk, and Microsoft Dynamics, in addition to inner enterprise methods.
Yampa argues that its adaptability and reliability set it other than conventional AI options, which may undergo from deployment complexity and restricted integration capabilities.
Y.core’s agnostic design ensures compatibility with main massive language fashions, together with OpenAI, Anthropic, and Mistral, with out including pointless technical layers.
“Yampa is focusing on the mid-market and enterprise segments, the place customer support processes are notably advanced, involving a number of communication channels and enterprise instruments. However that is additionally the place the best potential for worth creation lies,” explains Alison Imbert, investor at Partech. “We’re satisfied by Yampa’s method, which integrates the most effective obtainable technical elements into an answer that’s versatile, customizable, and simple to deploy. We’re assured that this crew, combining each in-depth experience in customer support and tech product growth, is finest positioned to tackle this formidable problem.”
The €3 million funding will allow Yampa to increase its analysis and growth initiatives, additional refining its know-how and scaling its operations to help a rising consumer base. By enhancing the effectivity, adaptability, and performance of its AI brokers, Yampa goals to grow to be a key participant within the evolution of customer support, serving to companies flip a historically difficult area right into a strategic benefit.
