We’re delighted as soon as once more to see the spirit of innovation on show within the Qorus-Accenture Innovation in Insurance coverage Awards. This 12 months, via the ability of Generative AI, we additionally uncovered six key tendencies shaping the way forward for the insurance coverage {industry}.
Since their inception in 2016, the Awards program has served as a catalyst for innovation within the insurance coverage sector. The winners are revolutionary insurers and insurtechs which have pushed boundaries, fostered collaboration, and created significant influence on the way in which their clients stay and work.
Innovation tendencies in 2023
Yearly, we analyze submission information from a whole lot of award entries to raised perceive the innovation tendencies within the {industry}. This 12 months, submissions had been securely fed into our Generative AI mannequin, which extracted key themes and tendencies from the entries.
Hours of labor was carried out in minutes. We then shared these six innovation tendencies with the winners on the evening of the awards ceremony. Right here’s what we discovered.
- Digital buyer expertise
Insurers have an unprecedented alternative to construct belief with clients by proactively bettering the engagement, and delivering a seamless, personalised expertise in a quickly evolving digital panorama. This pattern pertains to the rising adoption of expertise, information analytics, and synthetic intelligence to boost the general buyer expertise throughout numerous features of insurance coverage. - Well being and well-being convergence
This pattern is pushed by the rising shopper demand for holistic and personalised care, in addition to the popularity that selling wholesome life can cut back claims prices and enhance buyer retention. - Superior analytics and personalization
The usage of superior analytics and personalization permits insurers to boost buyer engagement, streamline processes, and drive income progress. This pattern is rising as insurers leverage buyer conduct and desire information to ship options that meet their wants. - Sustainability
The insurance coverage {industry} more and more seeks to adapt to the rising wants and evolving calls for of customers and regulators for environmentally accountable services. Carriers that embrace sustainability are positioned as {industry} leaders supporting a sustainable future. - Inclusive insurance coverage
The driving force behind this pattern is the rising consciousness that deprived segments, together with low-income households, migrants, or small companies, usually lack entry to reasonably priced insurance coverage that meets their wants. Increasing into underserved markets, carriers assist bridge the safety hole and contribute to monetary well-being and stability. - Ecosystem collaboration
This pattern is accelerated by the quickly altering panorama of the insurance coverage {industry}, in addition to the necessity for insurers to be extra agile, customer-centric, and environment friendly of their operations. We’re seeing an increase in strategic partnerships, cross-industry collaborations, and the creation of recent ecosystems that leverage rising applied sciences and data-driven insights to ship higher outcomes.
Thanks to everybody who submitted entries to the 2023 Qorus-Accenture Innovation in Insurance coverage Awards. You might be all pattern setters and pioneers on the New Efficiency Frontier for insurance coverage.
