Such behaviour by members of Washeemah’s staff has not gone unnoticed. You solely need to hop onto Hiya Peter to see some complaints however others have even been despatched to the NCR and the Nationwide Client Tribunal (NCT). And it’s not simply customers. It’s even the Nationwide Credit score Regulator who has grown sad with the Debt Counsellor.
Sad Regulator: The Nationwide Client Tribunal (NCT) a number of instances earlier than has needed to take care of disputes between customers and Washeemah. They even had been requested by the NCR to deregister the Debt Counsellor.
In 2021 the NCT dominated on an software by the NCR to have the Debt Counsellor deregistered. In that case the NCT dominated that the Debt Counsellor (who had taken 9 months as much as that time to submit a replying affidavit within the ongoing case) needs to be given extra time to file a response (and the NCR additionally obtained to submit extra information).
Within the authentic software the NCR needed the Debt Counsellor to have an audit completed of all purchasers issues and at hand consumer information over to a different Debt Counsellor to deal with. They supposed to have the Debt Counsellor deregistered so they might not apply. They needed all of that as a result of they mentioned that they had proof of a number of violations of the NCA and phrases of registration.
It seems that Washeemah was nonetheless not deregistered as she remains to be recorded as registered on the NCRs web site (see above).
Sad Client: Within the case held in November 2021 the patron (Elizabeth Moeketsi) requested the NCR for assist however they mentioned they might not and gave her what is called a discover of non referral. This allowed the patron to method the NCT for help.
Within the case on the NCT, the patron alleged that she had obtained an unsolicited telephone name from one of many Debt Counsellor’s staff who provided details about her credit score report. At the moment, she offered her ID quantity and a dialogue was held on the telephone.
What occurred within the background is the patron was positioned below debt overview, although she mentioned she was by no means instructed that was what was taking place. She solely discovered later when she tried to make use of her credit score accounts and was instructed by a credit score supplier that she was below debt overview. This sounds similar to the story by the journalist from Moneyweb (besides they known as the caller out and the decision ended).
The buyer (Elizabeth Moeketsi) then complained to the NCR is June 2020 however 6 months later in December 2020 they lastly instructed her they might not assist. She then was ultimately in a position to method the NCT for help.
The NCT nonetheless urged the patron that to observe the proper process. Saying that she wanted to put complaints on the varied credit score bureaus letting them know that the data that she was below debt overview was incorrect. Additionally they instructed approaching the Credit score Ombud.
Sad Client: As latest as 2025, the NCT has been listening to from sad customers about My Debt Assistant.
In February 2025, the NCT dominated on a matter the place Mr Mduduzi Patrick Kunene mentioned that the Debt Counsellor (Washeemah Isaacs) had positioned him below debt overview with out his consent.
As with others, he had approached the NCR for assist however had been instructed that the matter couldn’t be proved and so was issued a discover of non referral.
On this case, nonetheless different alarming claims had been made. The buyer mentioned his signature seems on paperwork that he by no means signed. That may be unlawful and fraud. So far as we are able to inform, no observe civil litigation has occurred in that matter over the fraud, as but.
In that unopposed matter the NCT ordered (as per the patron’s primary request) that the NCR take away the patron’s title from their on-line register (NCRDebtHelp) and thus from all credit score bureaus as being below debt overview.
