London-based Plain, a platform innovating B2B buyer help, at this time introduced it has raised €14.5 million in Sequence A funding to develop their AI-powered platform and set up its first U.S. workplace in San Francisco.
The funding spherical was led by Battery Ventures, with continued participation from Index Ventures and Join Ventures.
“Assist is now not nearly closing tickets – it’s about constructing long-term relationships,” mentioned Simon Rohrbach, Co-founder and CEO of Plain. “The migration to collaborative, real-time channels is altering the way in which companies work together with clients. Plain is the platform designed for this new actuality, serving to firms ship help that’s quick, efficient, and aligned with their clients’ wants.”
Based in 2020 by Simon Rohrbach and Matt Vagni, who helped scale Deliveroo from 10 to 2,000 workers, Plain attracts on its founders’ expertise designing techniques for high-growth companies. Rohrbach led Deliveroo’s 40-person content material, analysis, and design crew, whereas Vagni performed a key function in constructing its design techniques and inside tooling.
This hands-on experience shapes Plain’s strategy to modernising company, B2B help workflows as workers more and more work off e-mail and in new communication channels.
Plain is utilized by firms like Sanity, Laravel, Stytch, and Raycast to consolidate their buyer communication workflows.
In keeping with Plain, as B2B help evolves, three main shifts are redefining the way in which companies have interaction with their clients:
- A shift to real-time, collaborative channels: Corporations are shifting from e-mail and ticketing techniques to high-touch platforms like Slack and Microsoft Groups, the place conversations really feel extra private and instant.
- Collaboration throughout groups: The traces between buyer help and success are blurring. Groups are working extra carefully with engineering and product to unravel points, rising the necessity for platforms that foster teamwork.
- AI-powered workflows: To remain forward of buyer expectations, firms are adopting instruments that automate repetitive duties, extract insights, and adapt in actual time.
“We’ve at all times prioritized constructing a product that places high quality above all else,” mentioned Matt Vagni, Co-founder and CTO of Plain. “Individuals come to Plain as a result of they need one thing that’s quick, frictionless, and designed with care. This funding permits us to proceed delivering that degree of high quality whereas scaling to satisfy the wants of much more firms.”
Plain permits trendy enterprises to consolidate high-touch communication channels like Slack, Microsoft Groups, and Discord alongside conventional platforms like e-mail and chat, making a unified platform for buyer conversations.
By fostering collaboration between help, engineering, and buyer success groups, Plain helps companies resolve help points sooner. Its AI-powered workflows automate repetitive duties, draft detailed responses, and extract product insights from buyer interactions, empowering groups to ship higher help and keep nearer to clients’ wants.
Plain will use the €14.5 million to reinforce its platform capabilities – including new, revolutionary options and deeper integrations – in addition to to develop its crew and open a San Francisco workplace to higher serve its rising U.S. and Bay Space buyer base.
The corporate has plans to double its workforce throughout gross sales, advertising and marketing, design, and engineering over the subsequent six months to satisfy rising product demand.
Neeraj Agrawal, a Battery Ventures normal accomplice, famous: “Simon and Matt’s dedication to crafting an distinctive product is obvious in all the things they’ve constructed. As B2B help strikes into this new period of collaboration and AI, Plain is effectively positioned to paved the way. We’re thrilled to accomplice with them on this journey.” Battery is a world, technology-focused funding agency, and Agrawal joins Plain’s board as a part of the transaction.
