This text is a part of a sponsored collection by Professional Insured.
Working a rising insurance coverage company right now means juggling quote requests, endorsements, COIs, obtain reconciliation, coverage servicing, and more-all whereas attempting to reply shortly to shoppers and retain your ebook. However with staffing shortages, rising prices, and heavy system work, many businesses discover themselves overwhelmed.
That’s why extra businesses are outsourcing again workplace assist to a specialised companion like Selectsys.
What Does “Agent Help” Really Imply?
At Selectsys, Agent Help means changing into an extension of your inner team-handling duties straight inside your AMS so that you don’t should depend on spreadsheets, shared folders, or exterior portals.
We work inside platforms like AMS360, Utilized Epic, Hawksoft, and more-so you may assign work identical to you’ll to an inner crew member.
Discover full providers on our Common Agent Help web page.
What We Deal with for Businesses
Our crew helps:
- Certificates of Insurance coverage (COI) processing
- Endorsement requests
- FNOL consumption and logging
- Renewal prep
- Obtain matching and reconciliation
- Coverage doc administration
- Assertion dealing with and invoicing
Want extra specialised assist? We additionally help with submission prep, audit follow-ups, and accounting workflows.
Discover our COI Processing Help and Endorsement Processing options.
Take a look at Case: COIs With out the Chaos
Consumer: Regional industrial traces company with 15+ CSRs
Drawback: Dealing with 100+ COIs per day with fixed rework, delays, and producer complaints
Answer:
- Selectsys embedded 2 devoted COI processors straight into their AMS
- COIs routed through inner CSR task guidelines
- Turnaround SLAs established: <2 hours for same-day COIs
Outcomes:
- 75% quicker COI turnaround
- Inner CSRs freed up for renewals and servicing
- Complaints dropped by 90% inside 30 days
Why Outsourcing Works (When Completed Proper)
Most company leaders hesitate to outsource as a result of they’ve seen it carried out wrong-offshore assistants working in shared Google Sheets or needing fixed handholding.
With Selectsys, the mannequin is totally different:
- We work inside your AMS
- You get named, devoted employees
- Flat-rate pricing, no hourly clock
- We align to your inner course of, not the opposite means round
Find out how we assist Retail Insurance coverage Businesses.
FAQs
Do I would like to vary my present AMS or workflow?
No. We work inside your system (AMS360, Epic, and so forth.) and adapt to your present course of.
Are the employees full-time or project-based?
You get devoted employees assigned to your account, out there day by day identical to inner staff.
What’s included in onboarding?
We doc your course of, run a dry run, after which go dwell. Most businesses are up and working in 5–7 days.
Is there a long-term contract?
No. Month-to-month, with the primary month free for many engagements.
Can you’re employed straight with our carriers or distributors?
Sure, if wanted. We routinely talk with carriers to acquire lacking data or resolve obtain points.
Remaining Ideas
Again workplace quantity shouldn’t cease you from rising your company. With Selectsys, you get a ready-to-go crew that works inside your system, understands insurance coverage, and delivers outcomes.
Able to unlock your inner crew? Let’s speak.
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